One Bets FAQ – answers to all your questions

KYC (Know Your Customer) is an identity verification process. To complete it, you need to upload a photo of your National ID or passport. You can still play without KYC, but it is mandatory for large withdrawals. Verification is usually completed within 24 hours.

on the login page Click the "Forgot Password?" link. Enter your registered mobile number or email. An OTP or reset link will be sent – use it to set a new password.

No. Each person is allowed only one account on one bets. Registering multiple accounts using the same name, mobile number, or bank account may result in all accounts being suspended and balances forfeited.

To close your account, email support@onebets.bet or contact us via live chat. Please withdraw any remaining balance beforehand. As part of our responsible gaming policy, we also offer a self-exclusion option.

Log in and go to Account Settings. Changing your email or mobile number will require OTP verification. Updating your name may require resubmitting KYC documents. Contact support if you run into any issues.

one bets is for users aged 18 and above only. You will need to confirm your age during registration. If your age cannot be verified through KYC, your account may be closed.

Entering the wrong password too many times will temporarily lock your account. Wait 30 minutes or reset your password. If the problem persists, contact support.

Log in and go to the "Deposit" option. Choose your preferred payment method – Mobile Pay, Nagad, or Rocket. Enter the amount and follow the on-screen instructions to complete the payment. Once successful, your balance will be updated within a few minutes.

The minimum deposit at one bets is just ৳200. You can deposit using any mobile banking method available in Bangladesh. Maximum limits may vary depending on the payment method.

Wait 5–10 minutes first. If it still hasn't arrived, contact support with your transaction ID or a screenshot. Issues are usually resolved within 1 hour.

Currently supported methods:

• Mobile Pay (fastest and most popular)
• Nagad
• Rocket (DBBL)
• Bank Transfer (in select cases)

You will be notified on the platform whenever a new payment method is added.

one bets does not charge any deposit fees. However, your payment provider (such as Mobile Pay or Nagad) may apply their own transfer fees in accordance with their policies.

Deposits via mobile banking (Mobile Pay/Nagad) are usually instant – within 1 to 5 minutes. Bank transfers may take a little longer.

Yes! Your welcome bonus will be added automatically the first time you make a deposit after registering. To view the bonus amount and terms, Bonus Page View.

Log in and go to the "Withdraw" option. Choose your preferred method, enter the amount, and confirm your mobile number. Submit an OTP verification to complete the request.

The minimum withdrawal at one bets is ৳500. Your daily maximum withdrawal limit depends on your account level and KYC status.

Withdrawals to Mobile Pay and Nagad typically arrive within 15–30 minutes. During peak hours, it may take up to 24 hours. Pending KYC verification may also cause slight delays.

Common reasons for withdrawal rejection:

• KYC verification not completed
• Bonus wagering requirement not met
• Entering an incorrect mobile number
• Daily limit exceeded

Please contact support to find out the exact reason.

one bets does not charge any fee for withdrawals. However, your payment provider may apply their own transfer charges. The final amount will be shown before you confirm each withdrawal.

Yes, but you must meet the specific wagering requirements attached to the bonus. Typically, the bonus amount becomes withdrawable after betting it a set number of times. For details, On the Bonus page View.

A welcome bonus is automatically credited on your first deposit after registration. For the latest bonus amount and terms On the Bonus page No separate code is needed — just check there.

A wagering requirement is the number of times you need to bet with your bonus before you can withdraw any winnings. For example, a ৳1,000 bonus with a 10x wagering requirement means you must place ৳10,000 worth of bets. Any winnings after that can be withdrawn.

A free bet is a special token that lets you place a bet without using your own funds. If you win, the profit is added to your balance – but the original free bet amount is not returned. Make sure to use it before it expires.

If you have a net loss over a set period, a percentage of that amount is returned as cashback. Weekly or monthly cashback is typically credited to your account automatically. Full terms On the Bonus page View.

Common reasons for bonus cancellation include: expired bonus, suspected use of multiple accounts, violation of bonus terms, or not betting on the specified games. If you believe there is an issue, contact support for details.

Yes, one bets has a referral program. When a friend registers using your referral link and makes their first deposit, you earn a bonus. You can find your referral link in your account settings.

There is an option to enter a promo code during registration or when making a deposit. A valid code will automatically apply the corresponding bonus. If you don't have a code, simply leave the field blank.

one bets offers betting on 20+ sports, including cricket, football, kabaddi, tennis, badminton, and basketball. On the Sports page View the full match list.

Live betting, or in-play betting, means placing bets while a match is in progress. Odds update in real time, so make quick decisions and bet at favorable odds as the game unfolds.

Once a bet is confirmed, it generally cannot be cancelled. However, if a match is cancelled or abandoned, your stake will be refunded. If the "Cash Out" feature is available, you may be able to settle your bet early under certain conditions.

one bets uses decimal odds. For example, odds of 2.50 mean a ৳100 bet returns ৳250 in total if you win. Higher odds mean a lower probability but a bigger payout. On the Match Odds page View live odds.

one bets casino features Live Baccarat, Roulette, Blackjack, Dragon Tiger, slots, crash games, and much more. On the Popular Games page View the full games list.

In jackpot games, a portion of each bet contributes to the jackpot pool. The jackpot can be triggered randomly on any spin. To learn more, Jackpot page View.

The minimum bet for most matches starts at ৳20. This may vary slightly by game. The maximum bet limit depends on the match, the odds, and your account tier.

Change your password immediately and contact support. We will temporarily lock your account and investigate. Enabling 2FA going forward will significantly reduce this risk.

Go to "Security" under Account Settings. Enable "Two-Factor Authentication" and verify your mobile number. From then on, an OTP will be required at every login. We strongly recommend keeping this enabled.

There are three ways to reach support:

• Live Chat – click the chat icon at the bottom right of the site (24/7)
• Email – support@onebets.bet (typically replied to within 2–4 hours)
• Help Center – this FAQ page

Yes. one bets uses 256-bit SSL encryption. Your information is never shared with third parties. To learn more, Privacy Policy Read here.

one bets is committed to responsible gaming. You can set your own deposit limits, bet limits, or self-exclusion at any time. Learn more On the Responsible Gaming page View.