One Bets' Privacy Policy – Your Information, Our Responsibility

One bets (onebets.bet) takes your privacy seriously. This Privacy Policy ("Policy") describes how one bets collects, processes, stores, and discloses your personal information.

This Privacy Policy applies whenever you visit the one bets website, create an account, or use our services. After reading it, you'll have a clear understanding of how we handle your information and what rights you have.

• This policy was last updated in January 2026.
• By using the one bets platform, you are considered to have accepted this policy.
• Any changes to this policy will be announced on the site and may also be communicated via email/SMS.
• We do not collect data from users under 18. Any such data discovered will be permanently deleted.

One bets collects various types of information needed to deliver the best possible service. A detailed breakdown of what we collect is provided below.

One bets collects your information through several methods. We are committed to being fully transparent about each one.

• Directly from you: Registration form, KYC verification, payment details, and support interactions.
• Automatically: Through cookies, log files, and tracking pixels while you browse the site.
• Through third parties: Transaction confirmation details from payment processors (Mobile Pay, Nagad, Rocket).
• From identity verification services: Data from authorized agencies for NID verification during the KYC process.
• From analytics: Anonymized data used to analyze site performance and user behavior.

One bets uses your information only for specific, legitimate purposes. Below we explain in detail why and how your data is used.

• To create and manage your account and verify your identity.
• To process betting, payment, and withdrawal transactions.
• To provide bonuses and promotional offers, and to verify eligibility.
• To detect and prevent fraud, money laundering, and unauthorized access.
• To comply with legal and regulatory obligations.
• To provide customer support and resolve issues.
• To improve platform performance and enhance the user experience.
• To manage responsible gaming tools and provide user support.
• To provide a personalized experience tailored to your preferences.
• To comply with applicable laws and court orders.

One bets never sells your personal data. However, in certain situations, limited information may be shared with third parties. These cases are clearly outlined below.

• Payment processor: Information required to process transactions via Mobile Pay, Nagad, and Rocket.
• KYC partner: Required documents shared with authorized agencies for identity verification.
• Legal authorities: When required by a court order or legal investigation.
• Fraud Prevention: Anonymized data shared with anti-online fraud organizations.
• Technology service providers: For cloud storage and server services – under strict confidentiality agreements.

One bets uses the latest technology and processes to keep your data safe. We follow the highest standards in the industry.

• 256-bit SSL/TLS Encryption: Banking-grade security across all data transfers.
• Two-factor authentication (2FA): An additional layer of security for login and critical account actions.
• Firewall & DDoS protection: Servers and data protected against cyberattacks.
• Regular security audits: Regular system audits conducted by third-party specialists.
• Restricted access policy: Only authorized personnel have access to specific data.
• Data backup: Regular data backups stored in secure, encrypted backup systems.

In the event of a security breach, we will promptly notify the affected users and take all necessary steps. However, protecting your password is your responsibility – use a strong password and never share it with anyone.

One bets uses cookies to enhance your experience. Cookies are small text files stored in your browser. The types of cookies we use are described below.

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may prevent one bets from functioning properly.

As a one bets user, you have full control over your own data. Your rights are outlined below.

To exercise these rights support@onebets.bet-. We will respond within 30 days. Please note that certain information may be retained due to legal obligations.

One bets does not retain any data longer than necessary. Once the specified retention period expires, data is securely deleted or anonymized.

• Account information: Retained for as long as your account is active and for 5 years after closure.
• Transaction & Financial Records: Retained for up to 7 years in accordance with legal obligations.
• KYC documents: Retained for up to 5 years after account closure in line with regulatory requirements.
• Log & technical data: Kept for a maximum of 12 months, then permanently deleted.
• Marketing preferences: You will be removed from our marketing list as soon as consent is withdrawn.
• Cookie data: From session up to a maximum of 2 years, depending on the cookie type.

If you have any questions, concerns, or complaints about our privacy policy, please get in touch. We take all feedback seriously and aim to respond promptly.

• Email: support@onebets.bet – For privacy-related requests, please send your email with the subject line "Privacy Request".
• Live chat: Click the chat button on the site – you can speak in Bengali.
• Response time: General inquiries within 24 hours; privacy requests within 30 days.